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The little eyes stuck on the front of equipment are what control them. Then when you ask what the problem was, it was something you could have done yourself in the same amount of time! Always Check the IR Eyes Nobody wants to pay for a service call just to watch one of our home audio technicians spend less than two minutes fixing the problem. A lot of our service calls for URC issues end up being easy solutions. I will cover the most popular issues, and some easy troubleshooting tips. You do not ever have to press the green power button. We program the remote to turn equipment on when you pick it (pressing CABLE, for example). Never, ever, ever, press the GREEN power button. For our URC MX-780 remotes, that means pressing MAIN, and the red power button in the top right corner. This happens most of the time when customers switch their cable provider or go to a different cable box.Īlways start the troubleshooting process by making sure the system is completely powered off. If you have added equipment or replaced old equipment and the remote no longer controls it, we probably have to come reprogram it. Radio frequency allows you to control equipment without seeing it (hidden in a closet or cabinet) infrared uses line of sight (point and shoot). We program the remotes to use both RF and IR at the same time (radio frequency and infrared). So if it has stopped working or is not functioning properly, it is RARELY a programming issue or a problem with the remote itself. They do not lose their programming, even if the batteries die. This may not be the exact remote you have, but a good bit of the troubleshooting will work for older models as well. The URC MX-780 remote is the go to remote for us and has been for years now. There are several things you need to keep in mind before moving further.

So we figured it is about time to do a short troubleshooting write up. These remotes are not cheap and you have to be a URC certified dealer to program them or add new equipment to the system.

Their remotes are solid, reliable, and short of your dog getting a hold of it we rarely have to replace them. It is a product that we believe in and trust. We have been selling, installing, and programming Universal Remote Control (URC) remotes in our custom home A/V systems for well over 10 years now.